How Collection Agency Values Promote Compliance

With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt collections.” Drilling down through the layers of agency functionality provides some insight into how those values promote compliance. While most of the values support an organizational framework that indirectly influences compliance, the value of respect…

optio solutions 13th anniversary

13 Years of Success at Optio Solutions

Petaluma, Calif. (Feb. 13, 2020) — National debt collection agency Optio Solutions celebrated its 13th anniversary Feb. 7 while experiencing steady growth over the last several years. The new business results from developing partnerships with national clients in retail, education, financial services and other industries. The agency is licensed and bonded to collect in all…

The Latest in Debt Collection Skip Tracing

Unlike the tracers used to track motion in the military, medicine or science, debt collection skip tracing involves searching for consumers or business owners who have gone missing. These individuals may be evasive debtors or those who have inadvertently dropped off the grid for a variety of reasons. The U.S. Postal Service, for example, estimates that nearly 30% of “undeliverable” mail is sent to people who have not left a forwarding address after moving to a new residence.

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2019 NE Utilities Credit & Collection Conference (NEUCC)

The NEUCC is an organization run by volunteers from the northeastern U.S. utilities industry. Their Credit and Collection Conference is geared towards assisting members in addressing their revenue cycles with new strategies. Collections, credit, payment processing, field services, and customer service are all topics to be discussed at NEUCC. Representatives of electric, gas, and water…