Optio provides third-party collections to companies interested in recovering accounts receivable beyond the effective window of their first-party efforts. Clients receive a favorable return on investment from an agency that is committed to helping them increase profits without jeopardizing their reputations or consumers’ loyalty.
Members of the Optio collections team clearly identify themselves as debt collectors while following all compliance laws, including the Fair Debt Collection Practices Act (FDCPA) that protects consumers from abusive, unfair or deceptive collection practices. All call activities comply with standards established by the Telephone Consumer Protection Act (TCPA), including cell phones, work numbers, lines reported as wrong numbers, and pre-recorded messages.
Optio approaches third-party collections with two separate strategies: letter writing and phone calling services.
Third-party collection letters may acknowledge a consumer’s legal rights, demand payment, request they contact Optio or the creditor directly, update them on payment status, address disputes or provide other information. The creation, review, approval and delivery of collection notices are reviewed and approved by the legal team to ensure full compliance.
All third-party collection calls (both inbound and outbound) are routed through and recorded by dialer technology, and later stored on servers within applicable data retention policy. Automated dialer controls ensure that all state and federal regulatory requirements are met with regard to beginning and ending call times and limitations on consumer contact volume (state law matrix).
Contact Optio today to learn how it can help your organization with a customized third-party program that includes letter strategies or phone services.
Experience the Benefits of Partnering with Optio
Optio’s third party collections provide sound results and a range of benefits:
- Increased cash flow while reducing staff time and paperwork
- Payments sent directly to the client
- Enhanced client-consumer relationships
- 24/7/365 access to secure account information