Chairman of the Board – J. David (Dave) SiembiedaDave-Siembieda

Dave Siembieda has been the president and CEO of a large financial services firm for over 17 years, and has amassed over 25 years of experience in the financial services industry. He was promoted to his current role in 2000 after holding the position of executive vice president of Sales and Marketing where he led his team to an annual growth rate of over 40% and record breaking sales totals. Previously, he was the vice president of Consumer Relations and was instrumental in forming the Legal Affairs department.

Siembieda serves on the advisory board of The Green Sheet, a financial services publication for ISOs. He is also a member of NACHA’s Electronic Check Council. He graduated from Sonoma State University with a Bachelor of Arts in Business Management.

President & CEO – Chris SchumacherChrisSchumacher

Chris Schumacher has extensive experience in operational management, strategic planning and systems automation. He also has over 25 years of leadership experience in the accounts receivable management industry. Utilizing technology and analytics, his development and implementation of collection strategies has created customized solutions that increase collection results for Optio clients.

Schumacher also currently serves as executive vice president and chief operating officer of a large financial services firm. He has been an integral part of the executive management team since 2002 and plays a key role in strategic planning for the company. Previously, he held a variety of management positions at Transworld Systems, Inc., a subsidiary of industry giant NCO Group, Inc., including director of operations for the corporate office which consisted of 140 sales offices and 20 call centers across the country. He was also the collection manager of Credit Management Services in the Los Angeles and Honolulu offices.

He graduated from Sonoma State University with a Bachelor of Arts in Business Administration.

Executive Vice President of Sales – Todd VolkersTodd-Volkers-Optio-Solutions

As the executive vice president of Sales for Optio Solutions, Todd Volkers brings 25 years of experience in the collection industry. Based in Southern California, Volkers leads a team of national sales managers and is responsible for developing market-specific business plans and sales strategies for Optio’s contingency-based collection services division. Previously, he was the vice president of both operations and sales at a receivables management company for 21 years where he managed six directors and as many as 500 collectors.

Corporate Counsel and Manager of Legal Affairs –
D. Lilah McLean

Lilah McLean Optio Solutions

Lilah McLean is the in-house counsel and manager of Legal Affairs where she oversees all functions of the Legal department. She has broad experience representing financial services clients in many aspects of law relevant to the industry, including credit and collections, FDCPA defense, consumer protection and data privacy.  Her background includes a number of years as an associate at an international law firm with a focus on commercial litigation, and working in-house for a large financial services firm.

Licensed to practice law in the State of California, she earned a Bachelor of Arts from Pitzer, a Claremont College, and a Juris Doctor from the University of San Francisco School of Law.

Vice President of Consumer Relations – Tory Hotaling

As vice president of Consumer Relations for the past nine years, Tory Hotaling helped a large financial services firm expand its industry position into a leading provider of merchant payment solutions.

He has over 25 years of experience in the financial services industry, including 10 years overseeing the regional operations of one of the nation’s largest financial services companies where he played a key role as a strategic planner and leader.

Hotaling is an active member of the American Collectors Association, and brings a wealth of consumer relations and business development experience to his position as vice president of Consumer Relations where he develops innovative and effective collection solutions.

He attended Sonoma State University where he studied Sports Medicine and Athletic Training.

Vice President of Collections Operations – Jeremy Cleveland

jeremycleveland

Jeremy Cleveland is responsible for the overall management and operations of Optio’s Collection department.

He spent 15 years at a leading accounts receivable management company where he served as vice president of operations and developed innovative collection strategies at multiple sites. Managing first-and third-party portfolios, his extensive call center management expertise enabled him to deliver best-in-class customer care from initiation through late-stage recovery. His business philosophy — maximizing recoveries and efficiency while protecting clients’ reputation and integrity — aligns perfectly with that of Optio Solutions.

Collections Manager – Tahasha JenkinsTahasha Jenkins

Tahasha Jenkins began her current role while working for a large financial services firm where she worked her way up to collections supervisor and held that position for five years.

Transitioning to Optio Solutions in 2014, she now leads, mentors, trains and develops a designated portion of the call center and collections group. Jenkins ensures that Optio’s industry-leading policies and procedures are followed while overseeing staffing, implementing workflows and monitoring daily performance. She also tracks the performance of individuals in relation to their goals and objectives as they endeavor to surpass monthly and annual revenue goals. Jenkins worked in the collections and mortgage industries prior to working at Optio Solutions.

Consumer Relations Manager – Katherine Tindall

katherine-tindall

Katherine Tindall has been an Optio Solutions collections manager since June 2015. Her responsibilities include tracking dialer reports for specific segments, dialer strategies, collector development and training, and data analysis. Tindall believes in leading by example, and although she expects a lot out of those who work for her and with her, she expects even more out of herself.

Previously, she spent 13 years working in the industry as a collector, lead, trainer and supervisor-manager. Her experience in collections spans many industries and levels of delinquency where she has made a career of taking over struggling portfolios and turning them around, gaining market share and starting up collection projects from scratch.