Optio Solutions Talking Statements® provide you with instant, interactive communication with your debtor for improved debt recovery. Calls are customized with your business name and contact information and will let you reach your customers with a polite, interactive payment reminder.
This service makes more productive use of your time. Instead of making expensive outbound calls, you are handling "warm" inbound calls from customers ready to deal with their account on your terms. This results in increased overall collections, lower cost and greater control. Talking Statements can be combined with our collection letters for a seamless transition from pre-collection to collection.
- If the call is answered, your debtor has the option to make a payment or connect to your business immediately by just pressing a button.
- If the call is not answered, a detailed message is left reminding your debtor of their past due balance, as well as providing a method to contact you to make a payment.
Talking Statements® are available for a variety of business types:
Standard Talking Statements®
Our standard Talking Statements® are suited for a majority of business types. Each phone call is customized with your company's name and phone number. The first call is a payment reminder, and the second call is a collection agency alert.
Financial Services Talking Statements®
We offer three Talking Statements® for our financial services clients at 10 day intervals. In addition, two overdraft notification letters are sent in conjunction with second and third calls, advising your customer about their potential charge off and collection agency assignment.
Medical Self-Pay Talking Statements®
This fully HIPAA compliant service will make two phone calls to your patients reminding them of their balance due to you for services rendered. With the increase in uninsured or underinsured patients across the country, this is a very effective, diplomatic solution for our medical clients.
Medical Insurance Talking Statements®
Insurance companies are notoriously slow-paying and difficult to collect from. Our Medical Insurance Talking Statements® contact the patient, asking them to contact their insurance company directly on your behalf, saving you time and money.