Collection Agencies aren't the bad guys.
It's no secret that collection agencies are viewed with disdain by many. The news is filled with stories of people 'wronged' by collectors and agencies. In 2010, the FTC reported 112,255 complaints against collection professionals. Sounds like a lot, right? Actually, it's a very small number of the estimated 500 million plus contacts made during the year, and it translates to two ten thousands of a percent. Looked at another way, 99.9998% of contacts made did not result in a complaint.
In our blog, Ethics in Collection Means Walking the Talk, we stated "It is our mission at Optio Solutions to treat customers, consumers and associates with respect, integrity and in a professional and ethical manner at all times. We understand that even though you may need to send someone to collections, you most likely want to keep their business in the future. A diplomatic and respectful collection approach is highly effective in both getting your delinquent A/R collected and preserving your valuable customer relationships."
Let us earn your business! Contact us today for a personalized, no-obligation consultation and accounts receivable analysis.