The 2018 Annual Utilities, Credit & Collections Symposium is the premier event for utility industry credit and collections professionals, providing two full days of workshops, panel discussions, case studies and networking opportunities. Attendees include company vice presidents, directors, managers, supervisors, analysts, industry solution providers and sponsors. The conference takes place Feb 26 – 28, 2018 at the Hyatt Regency Sarasota, Florida, the region’s only AAA Four Diamond Hotel and TripAdvisor Certificate of Excellence Winner.
The event is a product of Conferences By Monticello, a promoter specializing in conferences and events for members of utility industry credit and collections.
A veteran group of speakers will address a variety of topics including collection agency management, process improvement and change-management, collection and bad-debt reduction strategies, and business case development. Presenters confirmed as of this writing include:
- Thomas Gilbert, director of Customer Revenue Management, Atmos Energy Corporation
- Shane McDonald, senior director of Credit & Collections, Entrust Energy
- Kimberly Smith, manager of Revenue Management, Atmos Energy Corporation
- Jerry Sullivan, vice president & chief information officer, Orlando Utilities
Day One: Monday, Feb 26
The first day of programming begins with registration, followed by the Pre-Symposium Workshop (topic and speakers to be announced) from 2 – 5 pm, an afternoon Refreshment & Networking Break, and finally, an evening Cocktail & Networking Reception from 5:15 – 6:45 pm.
Day Two, Tuesday, Feb 27
Day two starts with a Networking Breakfast from 7:15 – 8:15 am. Next, the event reaches full stride during the Welcoming Remarks and Symposium Kick-Off, followed by three Case Study sessions (topics and speakers to be announced), a Morning Refreshment and Networking Break, Panel Discussion, and a Group Luncheon. The afternoon is framed by three more Case Study sessions, one Panel Discussion, an Afternoon Refreshment & Networking Break, and a Utilities Only Session. The long day concludes with a Cocktail & Networking Reception.
Day Three, Wednesday, Feb 28
The third day offers similar programming as day two, but much less ambitious:
- Registration and Networking Breakfast
- Case Study (topics and speakers to be announced)
- Case Study
- Morning Refreshment and Networking Break
- Case Study
- Case Study
Attendees of the 2018 Annual Utilities, Credit & Collections Symposium gain valuable insights by learning, exploring, engaging and networking with leaders and peers in utility industry credit and collections:
- Learn from the best – The country’s top professionals share their techniques and strategies.
- Explore the right mix of people – Get exposed to new tools, technologies and solutions.
- Engage in interactive sessions.
- Network with the utility industry credit and collections community to gain insight and inspiration.
Solutions for Utility Industry Credit and Collections
Optio provides first- and third-party collections to the utilities industry using creative solutions that deliver consistent and measurable results for consumer and commercial accounts.
The agency recognizes the importance of timing as well as the needs of the specialized utility industry, and understands that debt collections are an invaluable part of the revenue continuum. Loyal customers are reached promptly and encouraged to restore their good standing without going further into debt.
Optio’s expertise in financial services, in conjunction with state-of-the-art technology, high data security standards and full legal compliance, enable it to recover a variety of utility debt while ensuring consumer retention and brand protection.
Utility companies in search of a new or replacement debt collection agency will receive increased cash flow, enhanced consumer relationships, and around-the-clock access to secure account information by working with Optio. Contact us today to learn about our individualized programs in utility industry credit and collections.
