Optio

Optio Solutions Hosts Company Update & 2018 Employee Awards

On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in Petaluma, with staff from its Fargo call center participating via internal webcast.

The update looked back on the last year and forward to 2019 growth and projections while the ceremony awarded employees with recognition and prizes. Separate luncheons followed the event in Petaluma and Fargo.

Employees received an uplifting introduction by President and CEO Chris Schumacher.

non-paying utility customers

The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.