non-paying utility customers

The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.