debt collection agency cubicles

Multiple Call Centers & Bilingual Reps at Debt Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…

optio solutions

Optio Solutions Flips for ACA Intl Education Foundation

Petaluma, Calif. (May 16, 2019) — Employees from national debt collection agency Optio Solutions participated in a handful of activities to support Collectors Challenge, an annual fundraiser by the ACA International Education Foundation for its Loomer-Mortenson Scholarship program. Staff members in two Optio offices (Petaluma, Calif. and Fargo, N.D.) were joined by employees from parent…

optio solutions

Optio Solutions Supports Education via Collectors Challenge

Petaluma, Calif. (April 19, 2019) — National debt collection agency Optio Solutions is participating in Collectors Challenge month for the fourth consecutive year. Organized by the ACA International Education Foundation, the April fundraiser supports educational enrichment for employees and family members in the credit and collections industry via the Loomer-Mortenson Scholarship Program. The foundation helps…

12 Questions to Ask Before Hiring a Collection Agency: pt 1

Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and collections industry. Consequently, businesses often struggle to formulate a list of specific questions before hiring a collection agency. This uncertainly may lead to delay — a major factor in poor debt recovery — and consequently,…

client relations

Client Relations Trigger Success at Collection Agencies

Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool their resources to seamlessly onboard new national clients before the ink even dries on a new contract. The goal is to complete the implementation process and begin collecting in four to six weeks. After the…