debt collection agency cubicles

Multiple Call Centers, Bilingual Reps at Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…


Optio Solutions Flips for ACA Intl Education Foundation

Petaluma, Calif. (May 16, 2019) — Employees from national debt collection agency Optio Solutions participated in a handful of activities to support Collectors Challenge, an annual fundraiser by the ACA International Education Foundation for its Loomer-Mortenson Scholarship program. Staff members in two Optio offices (Petaluma, Calif. and Fargo, N.D.) were joined by employees from parent…

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Senior-Level Creditors to Attend CRS: pt 3

The final part in this series about senior-level creditors at the 2019 Collection and Recovery Solutions (CRS) conference takes a closer look at the featured speakers and the discussions they host. See part one and part two to review the educational opportunities and networking events. This year’s conference takes place May 8 – 10 in…

Microphone in front businesspeople blurred in conference meeting room