Collection Professionals Attend ACA Convention

The Association of Credit and Collection Professionals (ACA International) presents its annual conference July 14 – 16, 2019 at the Hilton San Diego Bayfront. The ACA International Convention & Expo 2019 features 35 educational sessions led by industry experts, an exposition hall showcasing innovative industry providers, and several opportunities to share best practices with peers…

debt collection agency cubicles

Multiple Call Centers, Bilingual Reps at Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…

optio solutions

Optio Solutions Flips for ACA Intl Education Foundation

Petaluma, Calif. (May 16, 2019) — Employees from national debt collection agency Optio Solutions participated in a handful of activities to support Collectors Challenge, an annual fundraiser by the ACA International Education Foundation for its Loomer-Mortenson Scholarship program. Staff members in two Optio offices (Petaluma, Calif. and Fargo, N.D.) were joined by employees from parent…