Optio Solutions is now hiring Part-time and Full-time Customer Service Representatives to work locally in our Petaluma office.


Purpose of the Job:

To provide and promote a professional, high-quality, customer-focused telephone experience for our customers.  The ideal candidate will have good communication skills, general computer knowledge and enjoys working in a fast paced environment.


Part-time & Full-time Positions Available-


Job Duties

  • Ensuring that inbound and outbound calls are dealt with promptly and
  • Identifying customer needs and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions
  • Negotiating and setting up payment plans
  • Ensuring that all computerized systems are used effectively to help process customer inquiries and communications accurately
  • Maintaining a comprehensive knowledge of department expectations, policies and procedures in relation to the role
  • Comply with all regulatory agencies including state and local laws


Company Perks

Monthly Bonus Opportunity, Flexible Schedules, Affordable Medical/Dental/Vision/Life, 401(k) with Match, Paid Sick/Vacation/Holidays, Birthday is a Paid Day Off, and Tuition Reimbursement


About Optio Solutions

Optio Solutions, LLC is a company focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors. The agency maintains a corporate headquarters in Petaluma, Calif. and an office in Fargo, N.D.

Apply NOW,  or give us a call at 1-800-826-9164. Our Recruiting team will reach out to you to schedule a phone interview.

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