General Purpose Of The Job

The VP of Collections Operations is responsible for the overall strategy and daily operations of the entire Consumer Relations Department. This includes managing and supervising the Consumer Relations staff, developing/implementing department strategies, processes, procedures and policies while ensuring compliance according to State and Federal Law.

Essential Job Functions

  • Lead, mentor, train and develop Consumer Relations management and staff (Ongoing)
  • Accountable for meeting and/or exceeding assigned monthly/annual revenue goals (Ongoing)
  • Create strategies and workflow that will maximize collections (Ongoing)
  • Develop, implement and enforce department policies and procedures (Ongoing)
  • Develop and execute work strategies related to portfolios including scoring and segmentation, dialer campaigns, letter strategies and work efforts (Ongoing)
  • Oversee and direct the auditing of all operational areas in an effort to ensure superior performance (Ongoing)
  • Establish and monitor performance metrics (Ongoing)
  • Ensure proper staffing and utilization of technological resources to maximize recoveries while maintaining the highest level of professionalism (Ongoing)
  • Ensure compliance with all collection rules and regulations including FDCPA, TCPA and other state laws (Ongoing)
  • Acquire and integrate industry knowledge related to general trends, emerging technologies and competition (25%)
  • Provide feedback to management concerning possible problems or areas of improvement (25%)
  • Meet with potential clients as necessary (10%)
  • Ability to establish and maintain positive working relationships with other employees (Ongoing)
  • Ability to work effectively under departmental pressure/stress situations (Ongoing)
  • Perform other similar or associated duties as necessary to accomplish job objectives in an effective manner as assigned by Management or as responsibilities necessitate (Ongoing)

Education/Experience Required To Perform The Job

  • BS/BA preferred and/or 3-5 years’ work experience in the professional Accounts Receivable/Collection Industry including managing a collections staff

Skills And Abilities

  • Proven track record of success in the accounts receivable/collections industry
  • Ability to work in a fast paced environment
  • Excellent organizational and prioritization skills
  • Excellent leadership skills
  • Strong knowledge of collection laws including FDCPA and other State Laws
  • Strong analytical skills
  • Strong oral and written communication skills as well as interpersonal skills
  • Self-motivated and self-disciplined
  • Professional polished demeanor and business maturity
  • Team player with a positive attitude and a focus on business issues
  • Maintain confidentiality as outlined in the company’s Confidentiality Agreement
  • Work well independently and as part of a team
  • Convey professionalism in all day-to-day activities

Location: Fargo, ND


Optio Solutions, LLC the Best Choice for Profit Recovery, is a full-service Collection Agency. Our services include pre-collection and collection strategies currently being used by medical and dental practices, home-care services, universities, auto dealers, veterinarians and many other businesses throughout the US. Headquartered in Petaluma, California, Optio Solutions has sales opportunities throughout the US.

Optio Solutions offers team-oriented departments and a diverse group of friendly, motivated people.  We enjoy a business-casual work place, contests, events and more! Optio Solutions offers Medical, Dental, Vision, Life, AD&D, 401(k) with company match and Holiday/Sick/Vacation pay. EOE

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