Office Manager Rock Star on Meteoric Rise

Rock Star, Cirque du Soleil juggler, Jack or Jill of All Trades, however you refer to an office manager, performance is primarily measured by one simple metric: how well his or her staff performs. Training the office staff to provide prompt and courteous service while handling day-to-day duties in a timely and efficient manner is…

Optio Solutions Achieves PPMS Certification

Congratulations to Optio Solutions! Achieving PPMS certification must be lauded, teams thanked exuberantly, and I’d like to take a moment to share the benefit to clients. What is PPMS? To become certified through the Association of Credit and Collection Professionals’ (ACA) Professional Practices Management System (PPMS) program, a collection agency must complete extensive documentation, internal…

Which Loan Is Best for Your Business?

Understanding what type of business loan you need to fund your small business is essential to managing the loan, and financial projections, correctly. You need to have a clear vision of what exactly you will use the money for, and how fundable your business proposition actually is. While there are many business loans to choose…

HVAC Businesses Benefit from Win-Win Vendor Relations

Vendor relations are important in every industry. Effective relations lead to competitive pricing, customer loyalty, business growth, sustainability, and profitability. The HVAC industry, or similar home services companies, are no different. Heating and air conditioning equipment requires a major investment, particularly in the case of home owners who need to replace aging furnaces and air conditioners, or who want…