The Impact of HIPAA 5010 on Medical Collections

5010 Implementation Compliance by July 1, 2012 or ??? The Health Insurance Portability and Accountability Act (HIPAA) of 1996 made sweeping changes to the medical records world and businesses indirectly tied to that world, like software vendors and medical collections companies. The act was understood to be good for patients’ privacy and good for the medical…

Optio Solutions and The Human Race

In keeping with our philosophy that good morale is fostered by teamwork both inside and outside the workplace, Optio Solutions and CrossCheck, Inc. recently offered employees the opportunity to dress casually in exchange for a donation to The Human Race on behalf of our chosen charity, Petaluma, California’s Committee on the Shelterless, or COTS, as…

Collection Agency Careers: Who is Collecting Your Debt?

As noted in the Association of Credit and Collection Professionals’ April edition of Collector Magazine, the media scrutiny and misleading information available online regarding the collection industry is intense. To say it is challenging to maintain a positive public image is an understatement. Collection agencies can combat this negative image and help elevate the profession by employing well-trained,…

Debt Collection 101 for Schools & Universities

As Americans continue to invest in education, student loan debt out paces mortgage, auto, and credit card debt. According to an article by My Budget 360, student loan debt is now the second largest sector of household debt approaching $1 trillion. This massive increase signals two things: Students applying for financial aid need to be educated…

5 Essential Credit Policy Tips

According to the U.S. Small Business Administration article “Extending Credit to Your Customers,” the benefit of extending credit to your customers is that you give them the option to purchase products or services today and pay for them at a later date. Another reason for having a credit policy is to build customer relationships. When…

Commercial Debt Collection Meet Myth Busters

Here are 3 commonly held myths regarding commercial debt collection agencies and their collectors: All Commercial Debt Collection Agencies Charge Exorbitant Fees Every Commercial Debt Collector is Abusive Working With a commercial Collection Agency Means Loss of Account Control and a Decrease in Customer Satisfaction The focus of this article is myth number two, “every…

Collecting Debt from Insurance Companies

All of us struggle with collecting from insurance companies.  It’s not a new issue, but these two solutions are speeding up accounts receivable cash flow for our clients and we’d like to share them with you. The first is called Talking Statements. Talking Statements are automated phone calls made in your office’s name. The calls…