risk management professionals

RMA Conference for Risk Management Professionals

Risk management professionals will “prepare for tomorrow” with specialized sessions, interactive workshops and professional network-building events at the 2017 Annual Risk Management Conference this winter. Hosted by the Risk Management Association (RMA), professionals at all career levels are welcome to attend. The 2017 conference will focus on key issues currently affecting the financial services industry…

tax season debt collection strategy

Start Early on Tax Season Debt Collection Strategy

In early December, the IRS will announce the official start of the 2018 tax season, designating the date the bureau begins processing electronic tax returns. The related press release will also include the filing deadline for submitting 2017 tax returns. The traditional April 15 deadline falls on a Sunday in 2018, so the closing time is expected to be extended to midnight, Monday or Tuesday, April 16 or 17 to coincide with the weekday operations of the US Postal Service.

PPMS certification

PPMS Certification for Debt Collection Agencies

Optio Solutions is among the 56 American debt collection agencies to have earned PPMS certification (Professional Practice Management System) from ACA International, a distinction achieved by only 1.36 percent of the 4,100 agencies. To become certified, a company must complete a rigorous application and auditing process. Optio has been certified since January 2013. According to…

credit card debt

2017 WalletHub Credit Card Debt Study

A second warning about consumer credit card debt indicates Americans have returned to spending more with borrowed funds. Released June 8, the WalletHub analysis is a snapshot of 2016 consumer spending data. This blog covered the specter of increased consumer credit debt combined with higher delinquency rates in the article “Consumer Spending and Debt Increases…

credit and collection professionals

Credit and Collection Professionals Celebrate 100th Year

The California Association of Collectors — the largest state-level organization of credit and collection professionals in the nation — will hold the 100th installment of its Annual Conference and Expo October 9 – 10, 2017. The event features a legislative update, distinguished speakers, a tradeshow with collection tools and services, educational seminars and ACA training. There will also be an installation and awards reception and opportunities for networking and fundraising. Conference registration and room reservations at the Omni Rancho Las Palmas Resort and Spa in Rancho Mirage, California are still open.

quality assurance

Quality Assurance & Compliance in Collections

Quality assurance is used in many industries, including manufacturing where it is often called stress testing or failure analysis. Optimized production assures safe drugs in pharmaceuticals, a successful return to earth in aerospace, and seamless functionality in software development. Quality assurance (QA) operations are generally intertwined with government compliance to protect the purchasers of goods…

debt collections

Consumer Spending and Debt Raises Demand for Collections

Two recent reports may drive institutions servicing consumer finances — especially those involved with loans, credit and debt collections — to step up their operations. The American Bankers Association’s Consumer Credit Delinquency Bulletin stated on July 6 that “consumer delinquencies rose in 7 of the 11 individual consumer categories” that it tracks. Just days later,…