The Healthcare Financial Management Association (HFMA) has added a new certification to its selection of education programs, the Certified Revenue Cycle Representative (CRCR).
CRCR certification helps set performance standards for individuals working in revenue cycle management and verifies that a specific level of knowledge and expertise has been reached. Individuals holding this certification are promised to be “better prepared to increase receivables, reduce denials, and work more efficiently — all while earning your organization high patient satisfaction scores.”
HFMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Designed for members of revenue cycle teams with one or more years of experience, the CRCR certification is an accredited program offering up to 14 CPE Credits. Study materials and examination are $400 per individual candidate while discounts are offered to organizations having more than 10 CRCR candidates.
As the healthcare industry shifts to a more consumer-centric focus, revenue cycle staff are expected to have a comprehensive understanding of the existing revenue cycle and how it influences all interested parties, but especially healthcare patients.
The Certified Revenue Cycle Representative education program is an online self-study course that is available to HFMA members and non-members. Candidates garner certification after completing the program and passing the CRCR exam with a score of 70 percent or greater. They must recertify every two years by passing a recertification exam.
About the CRCR Exam
The online exam consists of 75 questions along the following knowledge points:
Best practices in patient-centric revenue cycle- Patient experience and satisfaction
- New compliance regulations
- Ethic practices
- Volume-to-value payment models
- Key performance indicators in revenue cycle
- Patient financial communications best practices
- Price transparency and determining patient estimates
- Updated claim-form requirements
- Financial assistance and the 501(r) regulation
Best practices in patient-centric revenue cycleCRCR Benefits for Individuals and Healthcare Organizations
The CRCR training enables candidates to achieve a recognized professional designation by the leading healthcare finance professional association. It also provides verification of professional competencies and a deeper understanding of revenue cycle operations. Furthermore, it enhances career growth opportunities and demonstrates a commitment to professional growth.
CRCR certification offers multiple benefits to healthcare organizations:
- Greater accounts receivable and improved financial performance
- Improved staff proficiency, knowledge and expertise
- Decreasing turnover and liability
- Enhanced inter-departmental cooperation
- Heightened staff confidence and work satisfaction
Specific hospital departments benefiting from CRCR certification include patient access, patient accounts, health information management, accounts receivable, case management, compliance decision support, finance and managed care operations.
Optio Solutions applauds the efforts of healthcare organizations employing individuals with CRCR certification. Should those same organizations have difficulty collecting debt, they can rest assured that Optio Solutions has the established operations to deliver cost effective contingency collections with a favorable return on investment, customer retention and brand protection.
Contact us today to learn about our individualized strategies for the healthcare industry.
