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Optio offers resources and instructions for consumers involved in or entering the collections process. Many people face problematic debt during their lifetimes, and the best solutions begin with understanding the depth of the problem.

The Consumer Resources section includes:

  • Suggestions for managing debt
  • Links to government agencies and credit counseling services
  • Advice for responding to letters and calls
  • The required conduct policy for all collection agencies
  • Links to the principle laws governing debt collections

It also provides a link for consumers to submit their valued feedback as well as a page with instructions for making a payment via phone or web.

Consumer Debt Collection Disclosures

This communication is from a debt collector. This is an attempt to collect a debt.  Any information obtained will be used for that purpose. Please review important state disclosures: State Disclosures.

This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Notice for California Residents.  Pursuant to the California Consumer Privacy Act, we collect the following categories of personal information:  Personal identifiers such as names, addresses and telephone numbers; identification numbers and account information, payment and other financial or personal history information; audio recordings; geographic information; education and employment information; other identifying information such as Internet and web site activity; and inferences drawn from any of the above information.  We do not sell your personal information.  These categories of personal information are used for the business purposes of debt collection, to fulfill the reason for which information is provided or obtained, and to comply with legal obligations.  Our Privacy Policy, and information on how a consumer with a disability may access this notice in an alternate format, may be found at www.optiosolutions.com/privacy-policy or by calling 1-866-401-0788.