Selecting a debt collections agency for your business can be a job in itself. Since 1939, ACA International has been establishing ethical standards and educating both credit and collection professionals as well as businesses, policymakers and consumers on the most up-to-date debt collection compliance standards.
Placing your company’s customers in the hands of compliance-certified professionals means they have passed rigorous exams, ensuring that they comprehend the significance, urgency and impact of proper compliance procedures.
Beginning the process starts with submitting an application. With training resources like ACA’s study guide and course sessions available online, collection agents can take the class at their own convenience.
The advanced level Credit and Collection Compliance Professional Designation (CCCP) adheres to a strict set of regulations.
Required educational components
- Ethical and Professional Collections
- Advanced FDCPA Issues
- Introduction to Collection Industry Compliance
- Writing Effective Policies and Procedures
Assessment
- Exam
Annual Renewal Requirements
- Attend either ACA Spring Forum, Fall Forum, Convention, Washington Insights; or
- Attend two compliance-related ACA teleseminars
Optio Solutions proudly employs certified collection professionals that have undergone ACA compliance training and examination. Obtaining the CCCP designation confirms the commitment Optio has to ethical and legal collections standards. In addition, the company relies upon full-time in-house attorneys who ensure that Optio continues to meet all federal regulations. Optio is one of the few (2%) collections agencies to complete and maintain ACA International’s rigorous PPMS Certification.
Are you looking for a collections team dedicated to compliance, professionalism and customer service? Ensure that you’re in the right hands with a free consultation from Optio Solutions.
