The nation’s top credit union collections professionals will hold their annual conference at the Venetian Las Vegas April 4 – 6, 2018. Produced by the National Credit Union Collections Alliance (NCUCA), the event is intended to provide them with industry best practices, education and nationwide networking. Topics will cover management, risk management, collections, recovery, litigation, bankruptcy, CFPB matters, skip-tracing and more.
A pre-conference Golf Tournament will be held at the Rhodes Ranch Golf Club on April 4 followed by an evening Welcome Reception. The remaining two days are filled with keynote addresses and focused presentations.
Thursday, April 5
After a continental breakfast, keynote speaker Bill Cheney presents an industry update about “current trends and developments in the credit union movement and sharing his perspective on the future of our movement and how we can all work together to secure that future.”
The next item on the agenda is a presentation by Ann Davidson of Risk Consulting called “Fraud, Forgery, Scam Protection.” She will review the latest scams and how credit union collections professionals can manage exposures. Takeaways include “understanding the fraud risk and best practice solutions available to help combat these exposures.”
After a lunch break, Art Sookazian (president of NCUCA) covers the “Collections Performance Metrics” in a breakout session. In his career role as VP of Special Services and Risk Management for Los Angeles Federal Credit Union, Sookazian oversees credit union collections, recoveries, litigation, repossessions, and remarketing.
This session goes “cradle to grave” and using early stage collections buckets to grade performance before transitioning at the midpoint to the sharing of professional experiences by attendees.
Next, Michael Cochrum, president/CEO of CUBI.Pro, presents “Portfolio Risk Management.” This breakout session instructs credit unions how to use data analytics for improving loan portfolio performance, collections and recovery.
After a Credit Union Collections Panel and networking break, Don Arkell from CU Lending Advice offers a session entitled “Underwriting Lessons You Wish Your VP of Lending Learned!” where he will offer “insight into the thought process of credit union lenders.”
The busy day closes with exhibitor displays from 4:30 pm – 6:30 pm.
Friday, April 6
The second day of informative programming begins with a continental breakfast followed by Bruce Pearson’s session, “Regulatory Exams: What Examiners Are Really Looking For.”
- The “areas regulators currently focus upon during examinations”
- A review of “recent examination practices and the reasoning behind them”
- Predictions about “what may be on the horizon for regulatory exams in this rapidly changing environment.”
Next, Michele Stuart of JAG Investigations presents “Skip Tracing/Investigations,” a session covering the utilization of online and open-source web databases to detect a debtor’s trail of public records, criminal records and social-networking profiles.
A breakout session entitled “Compliance/Fraud” by Jeff Davis ends the morning programming. This session about internal fraud discusses societal ethics and how organizations often “become paralyzed by the betrayal committed by the trusted co-worker, the colleague, the friend.”
The day concludes with lunch and then two keynotes by Eric North: “Collections Law” and “Bankruptcy.” North is an attorney who has 30 years of experience representing the interests of credit unions while specializing in compliance, privacy, corporate, collections and bankruptcies.
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