Petaluma, Calif. (February 12, 2018) — Optio Solutions, a national debt collection agency, marked its 11th anniversary on February 7. The company has experienced consistent growth in recent years by creating strategic partnerships with national clients in a variety of industries. The agency maintains a headquarters in Petaluma, California and a call center in Fargo, North Dakota.
“Optio helps clients enact positive change in their revenue cycles,” said President & CEO Chris Schumacher. “Our first- and third-party strategies provide favorable returns on investment, brand protection and consumer retention.”
The executive team’s 150 years of combined experience in financial services is augmented by a foundation of compliance, data security, certification, technology and transparency.
Compliance is maintained with certified compliance officers, Legal and Quality Assurance departments, compliance training programs for new employees, and monthly refresher sessions for veteran collectors.
Security is fulfilled using payment card data security standards (PCI DSS 3.2), audited financial reporting (SSAE 16 SOC I Type II), and Professional Practice Management System (PPMS) certification by ACA International (less than 2 percent of agencies worldwide have earned this distinction).
Technological advances include a software package that optimizes business-rule automations by managing how and when to make effective, error-free and compliant contact with consumers as well as hosted dialer technologies and the ability to accept secure online payments.
Finally, Optio’s transparent client relations and consumer satisfaction surveys underline a commitment to enhanced service levels and identifying consumer trends and concerns.
The agency is licensed and bonded to collect in all 50 states and was recognized with the Outstanding Community Service Award by the California Association of Collectors.
In the community, Optio employees participate in annual philanthropic programs for the Alzheimer’s Association, American Cancer Society, ACA Collectors’ Challenge scholarship fund, Annual Food & Funds Drive for the Redwood Empire Food Bank, Salvation Army Angel Tree program and more.
About Optio Solutions, LLC
Optio Solutions, LLC is a national debt collection agency focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors.