Petaluma, Calif. (February 16, 2017) — Optio Solutions, LLC, a national debt collection agency, celebrated its 10th anniversary on February 7. The company has grown exponentially since its inception by creating long-term strategic partnerships with many national clients while providing them with a favorable return on investment and durable brand protection.
The agency is licensed and bonded to collect in all 50 states, and employs 147 people between its headquarters-collection office in Petaluma, California and a second office in Fargo, North Dakota.
“Our tenth anniversary coincides with a period of great growth for us,” said President & CEO Chris Schumacher. “Optio continues to provide viable solutions for clients and their consumers who remain loyal to the brands.”
Now surpassing 150 years of combined experience, the executive team is committed to assisting a greater number of clients as it looks ahead to the next 10 years.
Technology, Standards and Certifications
Optio Solutions has implemented best practice controls demanded by its customers to address information security and compliance risks.
Security is fulfilled using the Payment Card Industry Data Security Standard PCI DSS 3.2, SSAE 16 SOC I Type II audited financial reporting, and Professional Practices Management System by ACA International (only 1% of US debt collection agencies have earned this distinction).
Compliance is maintained with ACA Certified Credit and Collection Compliance Officers, ACA certified collectors and a legal team.
A leading revenue recovery technology provider platform optimizes business-rule automations by managing how and when to make compliant contact with consumers.
Finally, a stand-alone Quality Assurance department monitors calls daily via systematic scoring and grading while consumer surveys offer clients increased brand equity and protection against negative media coverage.
In the community, Optio employees participate in annual philanthropic programs for the Alzheimer’s Association, American Cancer Society, American Red Cross, Dallas Fallen Officers Fund, Annual Food & Funds Drive for the Redwood Empire Food Bank, Salvation Army Angel Tree program, and the ACA Collectors Challenge.
Optio Solutions was recognized with the Outstanding Community Service Award by the California Association of Collectors.
About Optio Solutions, LLC
Optio Solutions, LLC is a national debt collection agency focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors.