collection agency

Collection Agency Results Hinged to Operations Management

A successful debt collection agency is powered by skilled, knowledgeable leaders. Management is responsible for maintaining smooth day-to-day operations that significantly impact clients’ return on investment (ROI), brand image, and customer retention and satisfaction rates. The performance of these crucial tasks are predicated on utilizing a number of important operational, technological and analytical tools that…

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community banks and credit unions

Improve Collections at Community Banks and Credit Unions

Despite the growing optimism among U.S. consumers about the economy and their personal finances, the rising debt from unpaid student loans, auto loans and credit card balances over the last 18 months should be disconcerting to all financial institutions, including community banks and credit unions. Thus, the importance of maintaining judicious loan practices and effective…

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collection and recovery industries

Collection and Recovery Industries Gather at CRS 2018

CRS 2018, a conference for the collection and recovery industries, was the center of attention for senior level creditors involved in collection, recovery operations and strategy on May 9  – 11, 2018 at the Four Seasons Hotel Las Vegas. The trade event featured workshops, keynotes, concurrent seminar sessions, round-table discussions, networking opportunities and an expo…

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