Optio is dedicated to providing clients with the highest level of professionalism and expertise while helping them increase profits without jeopardizing their reputations or consumers’ loyalty.
Recognizing that brand protection is critical, the agency uses multiple techniques to ensure clients thrive under a blanket of brand protection among the various publics: consumer, industry and media.
Optio works diligently to increase brand equity, and safeguards against negative media coverage by applying a consumer-centric approach and garnering invaluable feedback via consumer surveys.
Approach to Maintaining Brand Protection
Optio helps clients maintain a positive public identity by using a multi-level approach to brand protection that considers the concerns of consumers.
- Compliance — a strict adherence to all federal and state regulations including SSAE 16 SOC I Type II and SOC 2 Type II, PCI DSS 3.2, the Gramm Leach Bliley Act (GLBA) and HIPAA
- A legal team and ACA Certified Credit and Collection Compliance Officers
- Consumer Surveys — Surveys form the cornerstone of a consumer relations program that helps create a positive experience while resolving issues
- Security and technology services — an advanced technology platform from a leading revenue recovery technology provider, compliance with SSAE 16 SOC I Type II and SOC 2 Type II, Payment Card Industry Data Security Standard (PCI DSS) 3.2, employee background checks and drug screening, CCTV 24-hour security cameras, and strict badge-only access
Enjoy the peace of mind garnered by partnering with a collections agency that is committed to full compliance and consumer satisfaction. Contact Optio today to learn how it can help your organization with a consumer-centric program that delivers results.