Optio was founded on the belief that demand existed for the services of a US debt collection agency willing to take industry standards to a new level of achievement. The most critical factors were researched and considered until a seamless strategy was developed for compliance and certification, security and technology, brand protection and delivering consistent results.
Compliance and Certification
Compliance is provided with the help of ACA certified officers, ACA collectors and legal teams. Optio strictly follows relevant all laws including the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Fair Credit Reporting Act, and Health Insurance Portability and Accountability Act.
Security and Technology
Consumer data is protected by the Payment Card Industry Data Security Standard PCI DSS 3.1 (PCI DSS 3.1) and compliance with SSAE 16 SOC I Type II. Optio also uses 24-hour CCTV security, strict badge-only access, employee background checks and drug screenings.
It also uses advanced hosted dialer technologies, skip tracing and interactive voice response technology (IVR) to deliver the finest results. An Ontario Systems platform manages how and when to make compliant consumer contact via business-rule automations.
Optio helps clients increase brand equity and maintain a positive public identity by using a consumer-centric approach and consumer surveys to garner feedback. These actions are supported by the fulfillment of compliance, certification and data security, enabling Optio to achieve a level of satisfaction that encourages consumers to remain engaged in the payment process.
Debt Collection Agency Results
Optio delivers consistent and measurable results in a broad spectrum of industries while utilizing experience, advanced account management systems and transparent interactions.
It manages first- and third-party portfolios while using effective letter strategies, advanced dialer technology, and the latest call-center methodologies. The legal teams stand watch to ensure the integrity of all collection laws including consumer protection and privacy, federal rules and regulations, litigation and contracts.
With Optio leading the way, clients benefit from exceptional results and favorable consumer retention. Contact Optio Solutions today to learn how it can help your organization with an individualized program.