collection agency

Collection Agency Results Hinged to Operations Management

A successful debt collection agency is powered by skilled, knowledgeable leaders. Management is responsible for maintaining smooth day-to-day operations that significantly impact clients’ return on investment (ROI), brand image, and customer retention and satisfaction rates. The performance of these crucial tasks are predicated on utilizing a number of important operational, technological and analytical tools that…


Improve Profit Recovery and Client Retention

Consider your AR balance. Is it higher than you’d like in these difficult economic times? Managing positive cash flow and client receivables is a vital aspect of running a successful business. And, if you’re like most businesses, maintaining good client relations, keeping your customers happy and coming back is also a top priority. Unfortunately, without…