external collections

Internal vs External Collections P3: Hurting Your Brand?

Establishing and maintaining a favorable brand image is crucial to most companies. A single disgruntled customer who vents their frustration via social media or an internal oversight can significantly harm a firm’s reputation. Businesses performing internal debt collections without industry knowledge or failing to properly train their employees risk compliance violations, employee burnout, decreased profits…


utility industry credit and collections

Annual Event for Utility Industry Credit and Collections

The 2018 Annual Utilities, Credit & Collections Symposium is the premier event for utility industry credit and collections professionals, providing two full days of workshops, panel discussions, case studies and networking opportunities. Attendees include company vice presidents, directors, managers, supervisors, analysts, industry solution providers and sponsors. The conference takes place Feb 26 – 28, 2018…


unpaid debt

Unpaid Debt and its Cascading Effects

The reality of unpaid debt is often much worse than it sounds since the fallout on company sustainability can eventually morph into an uncontrolled tailspin. Debtors rarely consider the macro effect of their unpaid balances on company ledgers because each delinquent account represents a small fraction of the whole. When long-term consequences are considered, however,…


consumer debt

NRF 2017 Holiday Sales Forecast and Consumer Debt

The National Retail Federation (NRF) expects U.S. holiday retail sales to rise between 3.6 and 4 percent in November and December 2017. The retail trade association’s annual holiday spending forecast predicts that consumers will collectively purchase $678.75 billion to $682 billion in gifts and other holiday-themed products. Retailers benefiting from the seasonal spike in revenue…


debt study results

2017 Debt Study Results from GoBankingRates

A recent survey and study by GOBankingRates addresses the current debt of “the average American.” The debt study results indicate that household debt is on the rise after dropping during the Great Recession (2008 – 2012). GOBankingRates was launched in 2004 to offer consumers competitive interest rates on financial products in conjunction with informative personal…