Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human resources will share the spotlight. As the perpetual “elephant in the room,” consumer protection will be joined by other compliance changes that are expected to impact the debt collection industry for the next few years.…Details
The International Association of Commercial Collectors presents its 2019 IACC Convention Jan. 16 – 18 at the JW Marriott Marquis in Miami, Fla. The event will be attended by commercial collection agency executives, collection attorneys and vendors for two full days (over three calendar days) of peer-to-peer networking and timely sessions presented by industry leaders.Details
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.
Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.Details
“Clients drive my business and we need to be the best we can with everything we are doing,” said Chris Schumacher, president and CEO of Optio Solutions, about PPMS certification. Schumacher and four other experts from the collection industry took part in a webinar about the process on Dec. 12. The webinar focused on explaining…Details
Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…Details
The tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…Details