collection agency

Collection Agency Results Hinged to Operations Management

A successful debt collection agency is powered by skilled, knowledgeable leaders. Management is responsible for maintaining smooth day-to-day operations that significantly impact clients’ return on investment (ROI), brand image, and customer retention and satisfaction rates. The performance of these crucial tasks are predicated on utilizing a number of important operational, technological and analytical tools that…

collection professionals

Collection Professionals Advance with ACA

ACA International invites credit and collection professionals, clinicians, and industry executives located around the world to earn or renew professional designations at the ACA International Spring Forum & Expo. Held March 14 – 16 at the M Resort Hotel in Las Vegas, the forum offers credentialing, attorney professional development, industry insights, networking opportunities and more.…

healthcare financial professionals

Healthcare Financial Professionals Collect at HIMSS18

The eighth annual HIMSS Revenue Cycle Solutions Summit will assist healthcare financial professionals in optimizing the revenue cycle at healthcare organizations through educational seminars lead by world-class speakers, special networking events and an exhibit hall staged with the latest health IT technologies. According to the Healthcare Information and Management Systems Society (HIMSS), “Revenue cycle performance…

external collections

Internal vs External Collections P3: Hurting Your Brand?

Establishing and maintaining a favorable brand image is crucial to most companies. A single disgruntled customer who vents their frustration via social media or an internal oversight can significantly harm a firm’s reputation. Businesses performing internal debt collections without industry knowledge or failing to properly train their employees risk compliance violations, employee burnout, decreased profits…