What to Do if You Received a Call or Letter
If you received a call, please call us back at 1-800-433-5709 (Mon – Fri, 6:00 AM PST – 9:00 PM EST) with a reference claim number for further assistance.
If you received a letter, please call us back at 1-866-401-0788 (Mon – Fri, 8:00 AM – 5:00 PM PST) with a reference claim number for further assistance.
Per federal regulations, Optio may only discuss a debt or reveal the existence of a debt to consumers or permitted third parties.
A Consumer-Centric Approach
Optio enforces a strict conduct policy among all of its collectors as detailed by the FDCPA:
- No harassment or shaming
- No misrepresentations
- No profanity or abusive language
- No threat of harm to consumers or their reputation
- No callback after consumer hang ups
- No email or fax without prior authorization
- No text messages
The company adheres to all business and legal compliance requirements during its communication with consumers.
- Gramm Leach Bliley Act (GLBA)
- Health Insurance Portability and Accountability Act (HIPAA)
- Fair Debt Collection Practices Act (FDCPA)
- Fair Credit Reporting Act (FCRA)
- Telephone Consumer Protection Act (TCPA)
- Servicemembers Civil Relief Act (SCRA)
- Red Flags Rule — identity theft protection
This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.
Notice for California Residents. Pursuant to the California Consumer Privacy Act, we collect the following categories of personal information: Personal identifiers such as names, addresses and telephone numbers; identification numbers and account information, payment and other financial or personal history information; audio recordings; geographic information; education and employment information; other identifying information such as Internet and web site activity; and inferences drawn from any of the above information. We do not sell your personal information. These categories of personal information are used for the business purposes of debt collection, to fulfill the reason for which information is provided or obtained, and to comply with legal obligations. Our Privacy Policy, and information on how a consumer with a disability may access this notice in an alternate format, may be found at www.optiosolutions.com/privacy-policy or by calling 1-866-401-0788.