debt collector

What to Do if You Received a Call or Letter

If you received a call, please call us back at 1-800-433-5709 (Mon – Fri, 6:00 AM PST – 9:00 PM EST) with a reference claim number for further assistance.

If you received a letter, please call us back at 1-866-401-0788 (Mon – Fri, 8:00 AM – 5:00 PM PST) with a reference claim number for further assistance.

Per federal regulations, Optio may only discuss a debt or reveal the existence of a debt to consumers or permitted third parties.

A Consumer-Centric Approach

Optio enforces a strict conduct policy among all of its collectors as detailed by the FDCPA:

  • No harassment or shaming
  • No misrepresentations
  • No profanity or abusive language
  • No threat of harm to consumers or their reputation
  • No callback after consumer hang ups
  • No email or fax without prior authorization
  • No text messages

The company adheres to all business and legal compliance requirements during its communication with consumers.

This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose.