How do healthcare organizations reconcile the delivery of quality patient care with sustainable profitability? The answer lies somewhere within the parameters of key performance indicators (KPIs) — the ideal ratios needed to reduce operational costs and claims processing errors while increasing efficiency and patient satisfaction.

KPIs provide the data points that enable revenue cycle managers to conduct statistical analysis and optimizations that result in prioritized collection activities, precise segmentations and improved outcomes.

This guide offers:

  • Descriptions of important KPIs at the four stages of the revenue cycle: patient access, claims, account resolution and financial management.
  • Suggestions for maintaining industry standard values.
  • The benefits of attaining KPIs.

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