non-paying utility customers

The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.

energy industry accounts receivable

Improving Energy Industry Accounts Receivable: Pt 3

Changes to the management of energy industry accounts receivable, in conjunction with a transition toward new revenue sources and distribution, present new opportunities for forward-thinking utility companies. The potential revenue sources includes renewable energy models, RenTech and an approaching wave of e-vehicles that will start breaking shore over the next few years. Simultaneously, distribution changes…

energy industry accounts receivable

Improving Energy Industry Accounts Receivable: Pt 2

A demanding economic landscape and rising consumer debt will continue to challenge energy industry accounts receivable, but providers leveraging improved customer satisfaction with digital technologies are expected to deliver lasting profits. According to “2018 Outlook on Power and Utilities,” a white paper by Deloitte Center for Energy Solutions, the trends include a significant rise in…

utility industry credit and collections

Annual Event for Utility Industry Credit and Collections

The 2018 Annual Utilities, Credit & Collections Symposium is the premier event for utility industry credit and collections professionals, providing two full days of workshops, panel discussions, case studies and networking opportunities. Attendees include company vice presidents, directors, managers, supervisors, analysts, industry solution providers and sponsors. The conference takes place Feb 26 – 28, 2018…