Utilities Collection Managers

Utility Collection Managers Prepare for 2019 UCCS

Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections for their companies.

The 2019 Utilities Credit & Collections Symposium is slated for March 11 – 13 at the Hyatt Regency in Coral Gables, Fl. Programming will feature a series of case studies, speakers and open discussions. There will also be a series of networking opportunities to help develop connections with industry peers and collection experts from other sources.

Optio

Optio Solutions Hosts Company Update & 2018 Employee Awards

On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in Petaluma, with staff from its Fargo call center participating via internal webcast.

The update looked back on the last year and forward to 2019 growth and projections while the ceremony awarded employees with recognition and prizes. Separate luncheons followed the event in Petaluma and Fargo.

Employees received an uplifting introduction by President and CEO Chris Schumacher.

debt collection trends in 2019

Top 4 Debt Collection Trends for 2019

Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human resources will share the spotlight. As the perpetual “elephant in the room,” consumer protection will be joined by other compliance changes that are expected to impact the debt collection industry for the next few years.…

commercial collectors

2019 IACC Convention Beckons Commercial Collectors

The International Association of Commercial Collectors presents its 2019 IACC Convention Jan. 16 – 18 at the JW Marriott Marquis in Miami, Fla. The event will be attended by commercial collection agency executives, collection attorneys and vendors for two full days (over three calendar days) of peer-to-peer networking and timely sessions presented by industry leaders.

This year’s convention takes place in downtown Miami within close proximity of the city’s epicenter, skyline, bay views, and hidden gems awaiting exploration. Attendees are encouraged to shop, dine and soak up the local commercial collectorsatmosphere.

non-paying utility customers

The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.

optio solutions

The Importance of Working with PPMS Certified Agencies

Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…

debt recovery

How Companies Leverage Tax Refunds into Successful Debt Recovery

The tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…