debt collection agency cubicles

Multiple Call Centers & Bilingual Reps at Debt Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…

12 Questions to Ask Before Hiring a Collection Agency: pt 1

Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and collections industry. Consequently, businesses often struggle to formulate a list of specific questions before hiring a collection agency. This uncertainly may lead to delay — a major factor in poor debt recovery — and consequently,…

client relations

Client Relations Trigger Success at Collection Agencies

Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool their resources to seamlessly onboard new national clients before the ink even dries on a new contract. The goal is to complete the implementation process and begin collecting in four to six weeks. After the…

Utilities Collection Managers

Utility Collection Managers Prepare for 2019 UCCS

Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections for their companies.

The 2019 Utilities Credit & Collections Symposium is slated for March 11 – 13 at the Hyatt Regency in Coral Gables, Fl. Programming will feature a series of case studies, speakers and open discussions. There will also be a series of networking opportunities to help develop connections with industry peers and collection experts from other sources.

Optio

Optio Solutions Hosts Company Update & 2018 Employee Awards

On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in Petaluma, with staff from its Fargo call center participating via internal webcast.

The update looked back on the last year and forward to 2019 growth and projections while the ceremony awarded employees with recognition and prizes. Separate luncheons followed the event in Petaluma and Fargo.

Employees received an uplifting introduction by President and CEO Chris Schumacher.