commercial collectors

2019 IACC Convention Beckons Commercial Collectors

The International Association of Commercial Collectors presents its 2019 IACC Convention Jan. 16 – 18 at the JW Marriott Marquis in Miami, Fla. The event will be attended by commercial collection agency executives, collection attorneys and vendors for two full days (over three calendar days) of peer-to-peer networking and timely sessions presented by industry leaders.

This year’s convention takes place in downtown Miami within close proximity of the city’s epicenter, skyline, bay views, and hidden gems awaiting exploration. Attendees are encouraged to shop, dine and soak up the local commercial collectorsatmosphere.

non-paying utility customers

The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.

optio solutions

The Importance of Working with PPMS Certified Agencies

Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…

debt recovery

How Companies Leverage Tax Refunds into Successful Debt Recovery

The tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…

debt collection RFPs

Debt Collection RFPs: How to Find a Best-in-Class Agency, Pt 2

Companies that can successfully leverage debt collection RFPs into working relationships with agencies are well on the way to receiving favorable returns on investment, brand protection and customer retention. Best-in-class agencies have established good reputations by surpassing the expectations of their clients as well as their clients’ customers while collecting the payment of past due…

medical practice management

Medical Group Management Assn Conference: MGMA18

MGMA18, an annual conference by the Medical Group Management Association, presents learning sessions, compelling speakers, a tradeshow and networking opportunities for medical group practice managers who are interested in learning optimized methodologies. More than 5,000 professionals — including medical practice and hospital executives, physicians and consultants — are expected to attend the trade event Sept.…