Optio Solutions recently initiated a quarterly collections contest to reward its top performing collectors. The contest began Jan. 1 and runs until March 31. The next quarterly contest will start April 1. This contest helps acknowledge the hardworking individuals who have contributed to the ongoing success of Optio Solutions since the agency was founded 12…
A legion of credit and collection professionals will assemble March 13 – 15 at the ACA International Spring Forum & Expo in Las Vegas. Located at the M Resort Hotel, the trade event brings together industry insiders, clinicians, executives and vendors from around the world. The programming includes two-plus days of seminar sessions, an optional…
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections for their companies.
The 2019 Utilities Credit & Collections Symposium is slated for March 11 – 13 at the Hyatt Regency in Coral Gables, Fl. Programming will feature a series of case studies, speakers and open discussions. There will also be a series of networking opportunities to help develop connections with industry peers and collection experts from other sources.
On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in Petaluma, with staff from its Fargo call center participating via internal webcast.
The update looked back on the last year and forward to 2019 growth and projections while the ceremony awarded employees with recognition and prizes. Separate luncheons followed the event in Petaluma and Fargo.
Employees received an uplifting introduction by President and CEO Chris Schumacher.
In a country of debt-juggling practiced by the millions, determining what bills consumers pay first can have a profound effect on lending and debt collection practices. What types of debt are they willing to let fall into delinquency in order to pay for essentials? Many consumers are in situations where they must choose between two or…
Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human resources will share the spotlight. As the perpetual “elephant in the room,” consumer protection will be joined by other compliance changes that are expected to impact the debt collection industry for the next few years.…
The International Association of Commercial Collectors presents its 2019 IACC Convention Jan. 16 – 18 at the JW Marriott Marquis in Miami, Fla. The event will be attended by commercial collection agency executives, collection attorneys and vendors for two full days (over three calendar days) of peer-to-peer networking and timely sessions presented by industry leaders.
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.
Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.
“Clients drive my business and we need to be the best we can with everything we are doing,” said Chris Schumacher, president and CEO of Optio Solutions, about PPMS certification. Schumacher and four other experts from the collection industry took part in a webinar about the process on Dec. 12. The webinar focused on explaining…
Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…