Petaluma, Calif. (Feb. 21, 2019) — National debt collection agency Optio Solutions celebrated its 12th anniversary on Feb. 7. The company continues to grow by striking strategic partnerships with national clients in retail, education, financial services and other industries. Licensed and bonded to collect in all 50 states, Optio maintains a corporate headquarters in Petaluma, Calif. and a call center in Fargo, N.D.
“Our objective from day one has been to help clients generate a favorable return on investment, brand protection and consumer retention,” said President & CEO Chris Schumacher. “We remain committed to that goal by maintaining a best-in-class agency with a foundation of compliance, data security, certification and technology.”
Schumacher and his executive team have 150 years of combined experience in financial services.
They remain compliant with the help of certified compliance officers, a Quality Assurance department, a new-hire compliance training program, and monthly refresher sessions for experienced collectors.
Security is fulfilled using payment card data security standards (PCI DSS 3.2), audited financial reporting (SSAE 16 SOC I Type II), and Professional Practice Management System (PPMS) certification by ACA International (a distinction earned by less than 2 percent of agencies worldwide).
Optio’s technological offerings include receivables management software, hosted dialers, and the ability to accept secure online payments.
Finally, the agency’s transparent client relations and consumer satisfaction surveys underline a commitment to enhanced service levels while identifying consumer trends and concerns.
In the community, Optio employees participate in annual philanthropic programs for the Alzheimer’s Association, American Cancer Society, ACA Collectors’ Challenge scholarship fund, Annual Food & Funds Drive for the Redwood Empire Food Bank, Salvation Army Angel Tree program and more. Schumacher and other Optio employees also volunteer one evening each month at the food bank’s weekday Warehouse Support program.
About Optio Solutions, LLC
Optio Solutions, LLC is a national debt collection agency focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors.