Collection and Recovery Solutions 2018 (CRS 2018) is scheduled for May 9 – 11, 2018 at the Four Seasons Hotel Las Vegas. Produced by Resource Management Services, the conference features workshops, keynotes, educational sessions, round-table discussions, networking opportunities and a tradeshow.

Attendees represent a spectrum of organizations with an interest in collection and recovery solutions while exhibitors include collection agencies, auto finance companies, education lenders, banks and credit unions, government agencies, technology and data security companies, law firms and telecommunication companies.

Part one of this series focused on “Third Party Vendor Auditing,” a two-day pre-conference workshop scheduled for Monday and Tuesday, May 7 – 8. (See part one.)

Wednesday, May 9

The third day of the conference offers a full lineup of activities organized into two areas of interest: member-only sessions for the Recovery Management Network and a series of networking events organized by attendee type.

The Recovery Management Network (RMN) describes itself as “a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs.”

Recovery Management Network Sessions

The Recovery Management Network programming is scheduled from 7:30 a.m. to 2:20 p.m. and is moderated by Shawn Spratte, the director of Loss Mitigation at Public Service Credit Union. It begins with Spratte’s opening address, a CFPB Update (speaker TBA), the introduction of members and the identification of hot topics related to collection and recovery solutions.

Next, “Vendor Oversight: Compliance Issues and Techniques and Coaching — What Happens after the Call Monitoring” by Debbie Venderley of Hyundai Capital America is scheduled from 9:30 – 10:00 a.m.

The “Hot Topics and Best Practices Group Discussion” begins after a quick break, followed by the 30-minute session, “Agency Assignment Strategies and Market Share, including Bonus Structures/Incentives – How Big is the Carrot?” by Kelli Edmonds, Hyundai Capital America.

The last morning session before a member networking lunch is “Internal Collection and First Party Vendor Strategies.”

The programming continues after lunch with an open discussion and further identification of hot topics before the start of “Onboarding Challenges and Tips” at 1:45 p.m. Speaker LaDonna Jantzen of SCANA Corporation is described as a professional with “innovative thinking, a keen insight and over 25 years of experience in the industry.”

The final RMN activity, “Brainstorm 2018 Teleconferences and Future Topics,” takes place between 2:10 – 2:20 p.m.

Networking at Collection and Recovery Solutions 2018

With the close of RMN programming, CRS 2018 transitions to lighter networking events.

Poolside Networking (1:00 – 3:00 p.m.) at the beautiful Four Seasons Pool Cabanas.
Millennial Peer Group (2:30 – 3:20 p.m.) — The kickoff meeting of this group is open to all Attendees and is moderated by Matt Justice from the Professional Bureau of Collections of Maryland Inc.
Credit Union Peer Group – Discussion of Critical Issues (3:30 – 4:45 p.m.) — Moderated by Andrew Britton of Hughes Federal Credit Union and open to members of the Recovery Management Network, the event is a discussion of the “critical issues and concerns that affect the operations and success of today’s credit unions.”

The third day of programming at Collection and Recovery Solutions 2018 concludes with a First Timer Orientation (5:00 – 5:30 p.m.), an Opening Reception and exhibits (5:30 –7:30 p.m.).

Optio Solutions at CRS 2018

Executive VP Todd Volkers of Optio Solutions will be at booth number 41 in the exposition hall to greet existing industry contacts and discuss our individualized programs for organizations in utilities, retail, healthcare, education, auto and beyond.

Volkers has been in the collection industry for over 25 years. The former vice president of operations and sales at a receivables management company now develops business plans and sales strategies for Optio’s contingency-based collection services division.

Optio can help your company achieve a favorable return on investment, brand protection and customer retention. Contact us today to learn more.

About the author

Joe Gargiulo

Marketing and Communications Mgr. Joe Gargiulo has 25-plus years in copy writing, marketing and public relations. As a writer, he enjoys connecting story leads to all aspects of the human experience.