The NEUCC is an organization run by volunteers from the northeastern U.S. utilities industry. Their Credit and Collection Conference is geared towards assisting members in addressing their revenue cycles with new strategies. Collections, credit, payment processing, field services, and customer service are all topics to be discussed at NEUCC. Representatives of electric, gas, and water will attend.
The conference will be at the Golden Nugget in Atlantic City, N.J. from Wednesday, Oct. 23 through Friday, Oct. 25.
A sampling of seminars and networking events at NEUCC includes:
- The Harbor Pines Golf Outing
- 2019 Credit Trends and Economic Outlook
- Data Analytics to Allocate Field Resources
- The Digital Payment Revolution Among Utilities
Seminars and Outings
First, any great storyteller will tell you the beginning of a story is just as important as the end, and the Northeastern Utilities Credit and Collection Conference is no different. The conference will begin with a “shotgun start” member and vendor golf outing at Harbor Pines Golf Course, Oct. 23.
This is primarily a social event open to golfers and non-golfers alike. Later that night, more determined non-golfers can attend the welcome reception at 6 PM to meet with vendors and members.
2019 Credit Trends and Economic Outlook
This seminar is presented by Experian, and provides an update of the current economic environment and what the leading indicators signify. Key consumer data will be presented, examining the factors that drive customers’ behavior – bankruptcies, delinquencies, unemployment levels, and debt levels.
It takes place Thursday, Oct. 23 from 9:15 AM – 10:00 AM.
Data Analytics to Allocate Field Resources
From 10:00 AM – 10:30 AM, PSEG Long Island will share an interactive heat map that allows field services and back-office collections to collaborate and coordinate by identifying the most efficient workloads. This will help achieve day sales outstanding, account receivables greater than 90 days, and net write off metrics by identifying progress, pinpoint high-risk areas, and monitor daily trends.
The Digital Payment Revolution Among Utilities
How does disruptive technology play a role in improving customer experience?
Scheduled for Thursday, Oct. 25, 1:30 PM – 2:00 PM, this seminar will cover methods to create a better communication and payment experience with the use of new technologies, including payment technologies. Randy Vyskocil, vice president of Vertical Sales at Speedpay, will explain the significance of data surveying 3,000 U.S. adult consumers who make two or more household payments a month.
This research surprisingly found that despite the general push in the industry towards digital payment methods, in-person payments still remain the most popular. Vyskocil will teach attendees what these findings mean for utility providers, and how utility companies can further adapt to consumers’ payment needs.
NEUCC Attended by Optio Solutions
Optio Solutions will be attending the NEUCC. Utility attendees are invited to meet Executive Vice President Todd Volkers and Vice President Ron Roonzani to discuss individualized collections strategies for their business. Volkers and Roonzani have over 55 years of collections experience between them in executive, operations and sales positions.
Contact us today to learn how Optio’s foundation of financial services experience, compliance, certification, data security and collections technology provides clients with a favorable return on investment, brand protection and customer retention.