Here are 3 commonly held myths regarding commercial debt collection agencies and their collectors:
- All Commercial Debt Collection Agencies Charge Exorbitant Fees
- Every Commercial Debt Collector is Abusive
- Working With a commercial Collection Agency Means Loss of Account Control and a Decrease in Customer Satisfaction
The focus of this article is myth number two, “every commercial debt collector is abusive.” The myth of the abusive debt collector is an age old stereotype. Truth be told, not all debt collectors are abusive. Further, commercial debt collection agencies have been and continue to be poorly stereotyped and portrayed by the media.
Here is just one recent focus in the news regarding abusive commercial debt collectors. Houston Local 2 investigated this story further with the Houston Better Business Bureau and found that there have been complaints that collectors are “harassing, threatening and intimidating consumers.” This type of behavior is condemned by the BBB and Optio Solutions upholds the BBB’s values staunchly.
The Better Business Bureau (BBB) is an organization that stands for professionalism in the workplace and works toward an ethical marketplace where buyers and sellers can trust each other. BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by:
- Creating a community of trustworthy businesses
- Setting standards for marketplace trust
- Encouraging and supporting best practices
- Celebrating marketplace role models, and;
- Denouncing substandard marketplace behavior
As a BBB Accredited Collection Agency with an A Rating, Optio Solutions believes in diplomatic and professional methods of dealing with customer debt and collections. We want to assist your business by saving you time chasing down delinquent accounts while maintaining customer satisfaction. As mentioned in our past blog article “The Forgotten Patriot: A Debt Collector’s Perspective,” written by one of our debt collectors, “The debt collection industry is highly regulated and one of the few industries that mandate total honesty and integrity on behalf of the debt collector.” For more on Optio Solutions’ strong ethical values, read our recent blog post, “Ethics in Collections Means Walking the Talk.”