Produced by Resource Management Services, Inc., Collection and Recovery Solutions 2018 is one of the most renowned conferences for senior level creditors involved in collection, recovery operations and strategy. The event (aka CRS2018) takes place May 9 – 11, 2018 at the Four Seasons Hotel Las Vegas, featuring workshops, keynote presentations, concurrent seminar sessions, round-table discussions, networking opportunities and an expo. “Third Party Vendor Auditing,” a two-day pre-conference workshop requiring separate registration and fees, is scheduled for May 7 – 8.
According to organizers, “This content rich educational conference gives the techniques, strategies and resources for maximizing collection and recovery outcomes.”
Attendees and Exhibitors
Attendees represent a diverse spectrum of organizations with an interest in collection and recovery solutions: collection agencies, investment firms, banks, financial service companies, credit unions, auto finance 
companies, trade associations, government agencies, technology and data security companies, law firms, telecommunication companies, and education lenders.
Exhibitors include collection agencies, law firms, lenders, debt management companies, receivable management companies, debt buyers and traders, and providers of financial services (compliance, skip tracing, location services, technology, software, automated dialers and analytics).
Anti-Trust Guide
Resource Management Services, Inc. is working with Oscar Marquis & Associates to help avoid potential anti-trust issues. This service is provided to assist attendees with anti-trust issues such competitor pricing and territorial agreements, competitor boycotts of specific customers and vendors, and illegal –tie ins.
This first article reviews the pre-conference workshop.
Monday and Tuesday, May 7 – 8
“Third Party Vendor Auditing,” a two-day pre-conference workshop, can help agencies and their clients conduct effective audits and improve vendor oversight. The workshop is recommended for multiple roles in collection and recovery solutions: vendor managers, collection agency auditors, collection agencies and their attorneys.
Two vice presidents from Resource Management Services, Inc. will conduct the workshop.
Ken Evancic has over 25 years of experience in collections operations management, including all levels of delinquency, automated dialer units, early out agency management, recovery and skip tracing. He has also led initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
With nearly 25 years of industry experience, Bev Evancic has managed all phases of collection and recovery operations: automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. She has also written articles on dialer operations, agency management and bankruptcy best practices.
The pair will focus on teaching techniques, strategies and skills needed to develop or review a company’s audit policies and procedures. They will also discuss the importance of establishing an effective audit program that includes planning, conducting, testing, controls, communications, reports and remediation such as when to audit, what to audit (work effort, payment, compliance and financials), sampling techniques to increase effectiveness, developing an effective call monitoring scorecard, audit bias and how to avoid it, areas often missed by audit teams, and remediation techniques and tools.
Optio Solutions at Collection and Recovery Solutions 2018
Attendees and presenters at this year’s Collection and Recovery Solutions conference are encouraged to meet Executive VP Todd Volkers of Optio Solutions at booth number 41 in the exposition hall.
Volkers brings 25 years of experience in the collection industry, and is responsible for developing market-specific business plans and sales strategies for Optio’s contingency-based collection services division. Previously, he was the vice president of operations and sales at a receivables management company for 21 years where he managed six directors and as many as 500 collectors.
He is also well versed in discussing Optio’s individualized programs for organizations in utilities, retail, healthcare, education, auto and other industries. Contact him today to learn how Optio can help your company achieve a favorable return on investment, brand protection and customer retention.
