This year’s Collection and Recovery Solutions (CRS) — an event for senior-level creditors involved in collection, recovery operations, compliance, risk and strategy — takes place May 8 – 10 at the Four Seasons Hotel in Las Vegas. The conference will be attended by over 175 companies and organizations including credit unions, banks, asset management companies, federal commissions and bureaus and management services.
CRS is produced by Resource Management Services, Inc., a consultant company that has specialized in recovery and compliance for 30 years.
A list of over 35 companies are slated to exhibit at the CRS 2019. This list is comprised of lenders, insurance providers, law firms, financial service providers, and debt traders. Among exhibitors will be Optio Solutions, represented by Executive Vice President Todd Volkers and Vice President Ron Roonzani.
Educational Opportunities
There are a total of 14 educational opportunities at the conference. They are presented in different formats such as peer groups, workshops, roundtables and sessions.
A sample of the upcoming educational events includes:
Pre-Conference | Third Party Vendor Auditing | 2-Day Workshop
“Third Party Vendor Auditing” is a two-day workshop moderated by Ken and Bev Evancic of Resource Management Services. The workshop is scheduled for Monday, May 6, 8:00 a.m. – 5:00 p.m. and Tuesday, May 7, 8:00 a.m. – 4:00 p.m. Practical tips in relation to auditing collection activities will be shared. The workshop teaches audit-skills, collection knowledge, and effectiveness.
Training Collection Managers to Maximize Performance: Compliance, Coaching and Accountability
This session takes place Thursday, May 9, 4:30 p.m. – 5:00 p.m. and is conducted by Ken Evancic of Resource Management Services. Managers will be taught how to create specific expectations for collectors, develop strategies for ensuring compliance, and lessen turnover.
Hiring in Today’s Job Market
Hosted by Dan Erdmann and Shelly Votaw of Kohl’s Servicing and Operations Centers, this Friday, May 10 session covers the expansion of a company’s workforce. An overview of the current job market will be given along with tactics for recruiting, screening, and interviewing applicants and conducting post-hire evaluations.
Optimal Collection Performance
The talk “Optimal Collection Performance” is hosted by Bev Evancic of Resource Management Services and takes place Friday, May 10. Evancic will discuss how to conduct collections to increase customer retention. She highlights the importance of developing brand loyalty when speaking to customers over the phone.
The Auditor’s Role in a Constantly Changing World
“The one constant in my organization is change” is the guiding statement behind this session which takes place Friday, May 10, and is hosted by Debbie Venderle of Servicing Solutions. Venderle will instruct attendees how to build a culture that can deal with the ever-changing auditing landscape, such as FinTech innovations and cloud technology.
Synthetic Fraud
Hosted by Manfred Greger of Yamaha Motor Finance, this Friday, May 10 session covers the best practices in fraud management. Specifically, the synthetic fraud scheme will be discussed. Greger will provide an open forum to share experiences and techniques to identify synthetic fraud.
More Solutions for Senior-Level Creditors
Optio Solutions encourages attendees and presenters at this year’s Collection and Recovery Solutions conference to meet, President and CEO Chris Schumacher, Executive Vice President Todd Volkers, Vice President Ron Roonzani of Optio Solutions at booth number 41 in the exposition hall.
Schumacher has been in leadership positions in the accounts receivable management industry for 28 years and works in strategic planning, systems automation, and operational management.
Volkers brings 25 years of experience in the collection industry, and is responsible for developing market-specific business plans and sales strategies for Optio’s contingency-based collection services division. Previously, he was the vice president of both operations and sales at a receivables management company for 21 years where he managed six directors and as many as 500 collectors.
Roonzani has been working in the collections industry for over 30 years. He been in executive positions with several major collection and recovery companies.
Both are well versed in discussing Optio’s individualized programs for organizations in utilities, retail, healthcare, education, auto and other industries. Contact us today to learn how Optio can help your company achieve a favorable return on investment, brand protection and customer retention.
