Petaluma, Calif. (Feb. 13, 2020) — National debt collection agency Optio Solutions celebrated its 13th anniversary Feb. 7 while experiencing steady growth over the last several years. The new business results from developing partnerships with national clients in retail, education, financial services and other industries. The agency is licensed and bonded to collect in all 50 states.
“We have established a reputation for creating individualized first- and third-party collection strategies that provide clients with favorable return on investment, brand protection and customer retention,” said President & CEO Chris Schumacher. “Our success is attributed to our strong partnerships with our clients and our talented employees.”
Schumacher and the members of his executive team each have 30 years of experience in financial services on average.
The agency maintains compliance with the help of certified compliance officers, a Quality Assurance department, and a compliance management system that includes separate training programs for new hires and experienced collectors.
Optio utilizes payment card data security standards (PCI DSS 3.2), audited reports (SOC 1 Type II, SOC 2 Type II, and SOC 3) and Professional Practice Management System (PPMS) certification by ACA International (a distinction earned by less than 2 percent of agencies worldwide).
Optio’s business technologies include a receivables management software suite, hosted dialer technologies, and the ability to accept secure online payments.
Finally, the agency’s transparent client relations and consumer satisfaction surveys underline a commitment to enhanced service levels while identifying consumer trends and concerns.
In the community, Optio employees participate in annual philanthropic programs for the American Cancer Society, ACA Educational Foundation, Redwood Empire Food Bank’s Annual Food & Funds Drive, Salvation Army Angel Tree and more. Schumacher and other Optio employees also volunteer one evening each month at the food bank’s weekday Warehouse Support program.
About Optio Solutions, LLC
Optio Solutions, LLC is a national debt collection agency focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors. The agency maintains a corporate headquarters in Petaluma, Calif. and an office in Fargo, N.D.