optio solutions

Optio Solutions Supports Collectors Education Challenge

Petaluma, Calif. (April 19, 2019) — National debt collection agency Optio Solutions is participating in Collectors Challenge month for the fourth consecutive year. Organized by the ACA International Education Foundation, the April fundraiser supports educational enrichment for employees and family members in the credit and collections industry via the Loomer-Mortenson Scholarship Program. The foundation helps…

Group of business people sit at desks and face speaker in small conference room

Senior-Level Creditors to Attend CRS: pt 2

In this second article about Collection and Recovery Solutions (CRS) 2019, the spotlight shines on a special keynote address and several networking opportunities for senior-level credits (see part one). The CRS conference takes place May 8 – 10 in Las Vegas with participants from more than 175 companies and organizations. Credit unions, asset management companies,…

12 Questions to Ask Before Hiring a Collection Agency: pt 1

Many companies procrastinate hiring a collection agency because they simply don’t know what they don’t know about the credit and collections industry. Consequently, businesses often struggle to formulate a list of specific questions before hiring a collection agency. This uncertainly may lead to delay — a major factor in poor debt recovery — and consequently,…

client relations

Client Relations Trigger Success at Collection Agencies

Several departments at third-party collection agencies — client relations, operations, compliance and quality assurance, sales and information technology — pool their resources to seamlessly onboard new national clients before the ink even dries on a new contract. The goal is to complete the implementation process and begin collecting in four to six weeks. After the…

Young woman speaks to tabled audience at business conference

Senior-Level Creditors to Attend CRS: pt 1

This year’s Collection and Recovery Solutions (CRS) — an event for senior-level creditors involved in collection, recovery operations, compliance, risk and strategy — takes place May 8 – 10 at the Four Seasons Hotel in Las Vegas. The conference will be attended by over 175 companies and organizations including credit unions, banks, asset management companies,…

Utilities Collection Managers

Utility Collection Managers Prepare for 2019 UCCS

Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections for their companies.

The 2019 Utilities Credit & Collections Symposium is slated for March 11 – 13 at the Hyatt Regency in Coral Gables, Fl. Programming will feature a series of case studies, speakers and open discussions. There will also be a series of networking opportunities to help develop connections with industry peers and collection experts from other sources.

Optio

Optio Solutions Hosts Company Update & Employee Awards

On Feb. 27, Optio Solutions hosted its Company Update & 2018 Employee Recognition Awards Ceremony at the corporate headquarters in Petaluma, with staff from its Fargo call center participating via internal webcast.

The update looked back on the last year and forward to 2019 growth and projections while the ceremony awarded employees with recognition and prizes. Separate luncheons followed the event in Petaluma and Fargo.

Employees received an uplifting introduction by President and CEO Chris Schumacher.