PETALUMA, Calif. – Optio Solutions, LLC, an accounts receivable management company, today announces certification in ACA International’s Professional Practices Management System (PPMS). PPMS is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. ACA International, the nation’s leading association of credit and collection professionals, provides education, training, government action and compliance training to its members and the collection industry.
To be awarded certification in PPMS, agencies need to demonstrate they have implemented the system within their organization, confirmed by independent audit. Eighteen elements comprise the program encompassing management responsibility, data identification, security, process control, training and client satisfaction. Only one percent of ACA’s member agencies have completed certification.
“The PPMS certification reinforces our commitment to our clients and strengthens our overall goal to provide a positive, compliant and quality-based experience for all involved in our business. PPMS provides procedures, policies and training to ensure that all of our processes are operating at the highest levels of integrity and security. I’m extremely proud of the work our team members have accomplished to achieve this demanding certification,” said Chris Schumacher, Optio Solution’s President and CEO.
Certification requirements include setup of a professional practices manual, annual executive management review of PPMS, development of a continuous improvement program, adherence to an internal auditing program and creation of a corrective action program to effectively handle complaints.
Developing and documenting management systems for collection agencies is the core of the ACA International Agency Certification program. Completion of the program demonstrates a commitment to quality assurance and client satisfaction according to ACA International.
About ACA International
ACA International, the Association of Credit and Collection Professionals, is the comprehensive, knowledge-based resource for success in the credit and collection industry. Founded in 1939, ACA brings together 5,000 members worldwide, including third-party collection agencies, asset buyers, attorneys, creditors and vendor affiliates. The association establishes ethical standards; produces a wide variety of products, services and publications; and articulates the value of the credit and collection industry to businesses, policymakers and consumers. For more information about ACA’s PPMS, contact ACA at (952) 926-6547 or by email to ppms@acainternational.org.
About Optio Solutions, LLC
Optio Solutions, LLC, headquartered in Petaluma, California, is a debt collection agency offering diplomatic, customized and flexible services designed to optimize pre-collections and collections for clients. By combining advanced technology with significant debt collection and management experience, Optio Solutions delivers cost-effective solutions to businesses throughout the country. Optio Solutions is nationally licensed and bonded and qualified to collect in all fifty states. For more information, please call: (800) 360-2827 or visit: www.optiosolutions.com.
