debt collection trends in 2019

Top 4 Debt Collection Trends for 2019

Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human resources will share the spotlight. As the perpetual “elephant in the room,” consumer protection will be joined by other compliance changes that are expected to impact the debt collection industry for the next few years.…

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The Eight Different Types of Non-Paying Utility Customers

Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.

Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.

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optio solutions

The Importance of Working with PPMS Certified Agencies

Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…

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