“Clients drive my business and we need to be the best we can with everything we are doing,” said Chris Schumacher, president and CEO of Optio Solutions, about PPMS certification. Schumacher and four other experts from the collection industry took part in a webinar about the process on Dec. 12. The webinar focused on explaining…
DetailsChris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…
DetailsThe tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…
DetailsApplying income tax refunds to paying down debt is about as popular as paying income taxes themselves. Nevertheless, the process helps consumers get out of debt and represents an important component of a successful tax season debt collection strategy for U.S. businesses. The concept of federal income tax was introduced with the Revenue Act of…
DetailsCompanies that can successfully leverage debt collection RFPs into working relationships with agencies are well on the way to receiving favorable returns on investment, brand protection and customer retention. Best-in-class agencies have established good reputations by surpassing the expectations of their clients as well as their clients’ customers while collecting the payment of past due…
DetailsA direct correlation exists between the quality of agencies and the quality of the debt collection RFPs used to evaluate and contract them to manage accounts receivable. While it is possible to find best-in-class agencies via referrals or even subpar RFPs, companies looking to outsource their collections would be well served by using detailed RFPs…
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