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Multiple Call Centers, Bilingual Reps at Collection Agencies

Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…

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Senior-Level Creditors to Attend CRS: pt 3

The final part in this series about senior-level creditors at the 2019 Collection and Recovery Solutions (CRS) conference takes a closer look at the featured speakers and the discussions they host. See part one and part two to review the educational opportunities and networking events. This year’s conference takes place May 8 – 10 in…

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Senior-Level Creditors to Attend CRS: pt 2

In this second article about Collection and Recovery Solutions (CRS) 2019, the spotlight shines on a special keynote address and several networking opportunities for senior-level credits (see part one). The CRS conference takes place May 8 – 10 in Las Vegas with participants from more than 175 companies and organizations. Credit unions, asset management companies,…

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