Most consumers don’t just ignore unknown calls anymore. They assume they’re spam. It’s not occasional. It’s constant. Repeated calls, unfamiliar numbers, messages that feel suspicious at best and fraudulent...
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March 17, 2026
Across the financial services industry, lenders are seeing declining contact rates. Borrowers are harder to reach once accounts become past...
January 8, 2026
January is typically when creditors reassess risk, performance, and partners. In 2026, that reassessment carries more weight than usual. Consumer...
November 13, 2025
How to Reach Members Faster When They Stop Responding When members fall behind on payments, the hardest part isn’t always...
September 24, 2025
The collections industry is evolving quickly. Traditional phone calls and letters, once the backbone of recovery strategies, are no longer...
July 2, 2025
Why More Credit Unions Are Outsourcing Debt Recovery Earlier Credit unions exist to serve their members, not to chase down...
April 22, 2025
With student loan repayments now fully reinstated, millions of consumers are juggling monthly obligations they haven’t faced in years. As...
March 28, 2022
While we are increasingly attached to our screens, one would be tempted to think it is easier than ever to...