Executive Summary:Lenders aren’t just adopting new technology. They’re reassessing whether their recovery partners are applying it responsibly while protecting compliance, borrower experience, and long-term brand...
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February 23, 2026
Creditors are entering a new phase of the recovery cycle. Account volumes are increasing across the industry, yet collectability is...
February 17, 2026
Recent industry reporting from Credit & Collection News shows U.S. consumer delinquencies climbing to their highest level in nearly a decade. While...
January 21, 2026
Early-stage outreach is proving to be one of the most effective ways to improve recovery outcomes in 2026. When accounts...
January 8, 2026
January is typically when creditors reassess risk, performance, and partners. In 2026, that reassessment carries more weight than usual. Consumer...
December 4, 2025
PYMNTSÂ reports that 66 percent of consumers live paycheck to paycheck, and 42 percent now do so out of necessity. At...
November 13, 2025
How to Reach Members Faster When They Stop Responding When members fall behind on payments, the hardest part isn’t always...
November 7, 2025
A new report from the New York Federal Reserve — cited by ABC News — shows household debt in the...
October 17, 2025
Across banks, credit unions, and finance companies, collections are still divided into two worlds: first-party (internal) and third-party (outsourced). Operationally,...