Most consumers don’t just ignore unknown calls anymore. They assume they’re spam. It’s not occasional. It’s constant. Repeated calls, unfamiliar numbers, messages that feel suspicious at best and fraudulent...
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March 26, 2026
Many lenders work with more than one recovery partner. Using multiple agencies allows organizations to compare performance, diversify recovery strategies, and...
March 17, 2026
Across the financial services industry, lenders are seeing declining contact rates. Borrowers are harder to reach once accounts become past...
March 2, 2026
Executive Summary: Lenders aren’t just adopting new technology. They’re reassessing whether their recovery partners are applying it responsibly while protecting compliance, borrower experience, and long-term...
February 23, 2026
Creditors are entering a new phase of the recovery cycle. Account volumes are increasing across the industry, yet collectability is...
February 17, 2026
Recent industry reporting from Credit & Collection News shows U.S. consumer delinquencies climbing to their highest level in nearly a decade. While...
January 21, 2026
Early-stage outreach is proving to be one of the most effective ways to improve recovery outcomes in 2026. When accounts...
January 8, 2026
January is typically when creditors reassess risk, performance, and partners. In 2026, that reassessment carries more weight than usual. Consumer...
December 4, 2025
PYMNTSÂ reports that 66 percent of consumers live paycheck to paycheck, and 42 percent now do so out of necessity. At...