Most utility providers don’t have a collections strategy problem. They have a coverage problem. Internal teams and agency partners are already in place. But when volume...
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April 8, 2026
What happens after an account is placed with a collection agency seems straightforward. The account gets worked. Calls are made. Messages are sent. Recovery happens over...
February 23, 2026
Creditors are entering a new phase of the recovery cycle. Account volumes are increasing across the industry, yet collectability is...
February 17, 2026
Recent industry reporting from Credit & Collection News shows U.S. consumer delinquencies climbing to their highest level in nearly a decade. While...
February 5, 2026
A strong collections partnership is a long-term relationship between a lender or credit union and a recovery agency that prioritizes...