Most utility providers don’t have a collections strategy problem. They have a coverage problem. Internal teams and agency partners are already in place. But when volume...
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June 8, 2023
Unlike hard goods like cars, furniture, etc., utilities like electricity, water and gas are intangible services. While a car can...
January 28, 2020
With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and...
March 7, 2019
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each...
January 8, 2019
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive...