Unlike hard goods like cars, furniture, etc., utilities like electricity, water and gas are intangible services. While a car can be repossessed in the case of non-payment, utilities can’t be reclaimed. That makes utilities debt collection difficult as the only real incentive for paying is disruption of service. And, since many utilities are considered essential…Details
With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and strategies to maximize their collection efforts. The Utilities Credit and Collections Symposium invites utility company vice presidents, directors, managers, supervisors, analysts and other industry professionals to attend their event. The Utility Credit and Collection Symposium 2020 is an educational event that takes place March 2 – 4 at the Hyatt Regency hotel in Coral Gables, Fla.Details
Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections for their companies.
The 2019 Utilities Credit & Collections Symposium is slated for March 11 – 13 at the Hyatt Regency in Coral Gables, Fl. Programming will feature a series of case studies, speakers and open discussions. There will also be a series of networking opportunities to help develop connections with industry peers and collection experts from other sources.Details
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.
Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.Details
Changes to the management of energy industry accounts receivable, in conjunction with a transition toward new revenue sources and distribution, present new opportunities for forward-thinking utility companies. The potential revenue sources includes renewable energy models, RenTech and an approaching wave of e-vehicles that will start breaking shore over the next few years. Simultaneously, distribution changes…Details
A demanding economic landscape and rising consumer debt will continue to challenge energy industry accounts receivable, but providers leveraging improved customer satisfaction with digital technologies are expected to deliver lasting profits. According to “2018 Outlook on Power and Utilities,” a white paper by Deloitte Center for Energy Solutions, the trends include a significant rise in…Details