Optio Solutions Blog

Adult exhausted, tired man talk on mobile phone at home
October 17, 2025

Across banks, credit unions, and finance companies, collections are still divided into two worlds: first-party (internal) and third-party (outsourced). Operationally,...

Concept image of AI Financial services with monetary icons and a businessperson on a desk.
August 28, 2025

Debt collection is going through one of its biggest shifts in decades. Economic uncertainty, rising delinquency rates, and evolving regulations...