Debt collection is a highly regulated business, the companies that thrive in this setting are leaders in compliance and certification. The Consumer Financial Protection Bureau (CFPB) released its final ruling for Debt Collection Regulation F (effective November 30th, 2021), which was designed to provide more information for consumers and enable them to communicate with debt…
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With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt collections.” Drilling down through the layers of agency functionality provides some insight into how those values promote compliance. While most of the values support an organizational framework that indirectly influences compliance, the value of respect…
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The annual Collection and Recovery Solutions (CRS) conference, attended by senior-level creditors, will take place May 6 – 8, 2020 at the Four Seasons in Las Vegas. Attendees will range from those involved in collection, compliance, recovery operations, risk, and strategy from 188 companies and organizations.
CRS is produced by Resource Management Services, a consultant company in recovery and compliance since 1986. Participants can expect a variety of interesting sessions and networking events.
Optio Executive Vice President Todd Volkers and Vice President Ron Roonzani are attending the conference. They are currently setting appointments to meet before, during or after the event to discuss the agency’s individualized collection strategies. The pair have combined experience of over 55 years in the collections industry.
Roonzani has held executive positions with multiple major collection and recovery organizations, and Volkers is currently developing business plans and sales strategies for the contingency-based collections division of Optio.
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With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and strategies to maximize their collection efforts. The Utilities Credit and Collections Symposium invites utility company vice presidents, directors, managers, supervisors, analysts and other industry professionals to attend their event. The Utility Credit and Collection Symposium 2020 is an educational event that takes place March 2 – 4 at the Hyatt Regency hotel in Coral Gables, Fla.
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Unlike the tracers used to track motion in the military, medicine or science, debt collection skip tracing involves searching for consumers or business owners who have gone missing. These individuals may be evasive debtors or those who have inadvertently dropped off the grid for a variety of reasons. The U.S. Postal Service, for example, estimates that nearly 30% of “undeliverable” mail is sent to people who have not left a forwarding address after moving to a new residence.
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Having “the right feet on the street” is critical to any venture, but especially when it involves launching a tax season collection strategy. In this case, the feet translate to having a qualified collection agency design and implement a plan for the upcoming tax season. Ideally, agencies will launch a strategy in time for the…
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