Launching and maintaining best-in-class debt collection agencies requires a tremendous effort and an ongoing commitment to compliance, certification, data security, and collections technology. Recent articles in this blog have also discussed the importance of having highly qualified people in client relations and operations. Client relations teams are responsible for ensuring that clients are satisfied with…
DetailsProduced by insideARM, the 2019 First Party Collections Summit will focus on the unique challenges of first party collections, outsourcing collections management, and the consumer experience. The event is scheduled for June 17 – 19 at the Loews Vanderbilt Hotel in Nashville, Tenn. Over 350 first party partners are expected to attend, including 100-plus creditors and 100-plus collection agencies.
DetailsThe final part in this series about senior-level creditors at the 2019 Collection and Recovery Solutions (CRS) conference takes a closer look at the featured speakers and the discussions they host. See part one and part two to review the educational opportunities and networking events. This year’s conference takes place May 8 – 10 in…
DetailsIn lieu of hiring a collection agency, some companies believe they can successfully recover debt on their own. Launching an in-house collections department can be a costly matter and expend a great amount of resources. Businesses need to budget for the physical infrastructure of adding a collections department such as leasing a separate space, implementing…
DetailsThe questions in this series were formulated after considering the inherent challenges of hiring a collection agency as well as the related Google Search terms, insights into requests for proposals (RFPs), and finally, the pros and cons of existing articles on the subject. As mentioned in part one, time is of the essence in debt…
DetailsIn this second article about Collection and Recovery Solutions (CRS) 2019, the spotlight shines on a special keynote address and several networking opportunities for senior-level credits (see part one). The CRS conference takes place May 8 – 10 in Las Vegas with participants from more than 175 companies and organizations. Credit unions, asset management companies,…
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