The IRS “Get Ready for Taxes” page contains information for individuals and businesses filing 2018 tax returns. The page provides directions about “How to File,” “When to File,” and “Where to File” as well as the “Small Business and Self-Employed Tax Center.” Absent from the IRS Statements and Announcements page, however, are details about the…
DetailsPublished in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago.
Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility nonpayer, and treating each one with a default strategy runs the risk of increasing a utility’s expenses and decreasing its revenue. Thus, applying separate strategies for different types of utility nonpayers is vital to successful collection, improving the image of utility companies, and growing customer retention.
Details“Clients drive my business and we need to be the best we can with everything we are doing,” said Chris Schumacher, president and CEO of Optio Solutions, about PPMS certification. Schumacher and four other experts from the collection industry took part in a webinar about the process on Dec. 12. The webinar focused on explaining…
DetailsChris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…
DetailsThe tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…
DetailsApplying income tax refunds to paying down debt is about as popular as paying income taxes themselves. Nevertheless, the process helps consumers get out of debt and represents an important component of a successful tax season debt collection strategy for U.S. businesses. The concept of federal income tax was introduced with the Revenue Act of…
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